Dialogue with Stakeholders
|Collect and provide feedback on demands and requests to FANUC. In addition, give customers tours of factories to enhance their understanding about new products and development schemes.
|More than 2,300 service and support staff members around the world provide telephone support, onsite customer support, and maintenance parts management.
|Answer customer inquiries by email and chatbot. In addition, we enable customers to purchase maintenance parts thorough our membership website.
|New products open house show
|Invite customers and introduce our latest products.
|Exhibit at trade shows in Japan and abroad to introduce our latest products.
|Answer questionnaire for EcoVadis, CDP etc.
|At least twice a month
|Hold discussions, negotiations, and exchanges of opinions through regular monthly meetings and committees, quarterly meetings, and labor-management negotiations.
|We conduct an “engagement survey” to ascertain employees’ awareness. Each organization uses the results of the survey to identify organizational issues and implements countermeasures in a PDCA cycle to consistently improve the workplace environment and enhance employee job satisfaction.
|General meeting of shareholders
|Report on business reports, consolidated and non-consolidated ﬁnancial statements, and audit results, and deliberate and make resolutions on matters to be resolved after Q&A.
|Financial results brieﬁng
|Hold brieﬁngs and telephone conferences on the contents of ﬁnancial results and business forecasts, as well as engage in Q&A sessions.
|Individual dialogues with institutional shareholders
|Explain FANUC's initiatives and governance, and exchange opinions.
|Publicize ESG activities, as needed.
|Coexistence with communities
|Contribute to the revitalization of the local economy through tax payments, job creation, and having business with local companies.
|Award prizes to recognize research results on factory automation (FA) and industrial robot technology.
|Economic and industry associations
|Participate in the planning and implementation of various initiatives by organizations.
|Public-private joint projects
|Participate in various public-private joint projects and promote technical exchanges.