Dialogue with Stakeholders

Stakeholders	Communication method	Frequency
Customers	Sales representatives	As needed	Collect and provide feedback on demands and requests to FANUC. In addition, give customers tours of factories to enhance their understanding about new products and development schemes.
	Service	As needed	More than 2,300 service and support staff members around the world provide telephone support, onsite customer support, and maintenance parts management. Cancelled tours of factories in 2020 due to the COVID-19 pandemic.
	Membership website	As needed	Answer customer inquiries by email and chatbot. In addition, we enable customers to purchase maintenance parts thorough our membership website.
	New products open house show	Every April	Invite customers and introduce our latest products. Cancelled our new products open house show in 2020 due to the COVID-19 pandemic.
	Exhibitions	As needed	Exhibit at trade shows in Japan and abroad to introduce our latest products. Exhibited at online trade shows in 2020 due to the COVID-19 pandemic.
	ESG Rating	As needed	Answer questionnaire for Ecovadis, CDP etc.
Employees	Labor union	At least twice a month	Hold discussions, negotiations, and exchanges of opinions through regular monthly meetings and committees, quarterly meetings, and labor-management negotiations. Conducted these activities online in 2020 due to the COVID-19 pandemic.
Employees	Organizational performance evaluation clinical system	Every year	Listen to employee opinions from the perspective of employee satisfaction, and use the PDCA cycle to discover and resolve issues.
Shareholders	General meeting of shareholders	Annually	Report on business reports, consolidated and non-consolidated ﬁnancial statements, and audit results, and deliberate and make resolutions on matters to be resolved after Q&A.
	Financial results brieﬁng	Quarterly	Hold brieﬁngs and telephone conferences on the contents of ﬁnancial results and business forecasts, as well as engage in Q&A sessions. Cancelled in-person briefings, holding them instead by telephone conference in 2020 due to the COVID-19 pandemic.
	Individual dialogues with institutional shareholders	As needed	Explain FANUC's initiatives and governance, and exchange opinions. Cancelled in-person dialogues, holding them instead by telephone or online conference in 2020 due to the COVID-19 pandemic.
	ESG disclosure	As needed	Publicize ESG activities, as needed.
Communities	Coexistence with communities	As needed	Contribute to the revitalization of the local economy through tax payments, job creation, and having business with local companies.
	FA Foundation	As needed	Award prizes to recognize research results on factory automation (FA) and industrial robot technology.
	Economic and industry associations	As needed	Participate in the planning and implementation of various initiatives by organizations.
	Public-private joint projects	As needed	Participate in various public-private joint projects and promote technical exchanges.