Development and Education of Employees
Basic Approach
FANUC supports the growth of our employees as human capital who are indispensable for FANUC's business activities and who contribute to the value enhancement of FANUC.
In order to realize sustainable growth as a company in the future, we believe it is necessary to provide employees with opportunities to deepen their understanding of our basic principles and organizational vision, to act autonomously as strong individuals who recognize their own role, as well as to learn and grow according to their own career aspirations and strengths, and to maximize their strengths through mutual interaction.
Initiatives
FANUC strives to enhance the value of our employees by providing support for their individual growth and career development.
As a training system for this purpose, we are currently providing managers with training to improve their management and leadership in the workplace according to their responsibilities, as well as training to learn the key points of how to support career development and growth through regular interactive dialogues (one-on-one interviews). Furthermore, we are conducting training for mid-career employees to pursue their areas of expertise as professionals and training for young employees to implement growth plans based on the values they cherish. These trainings convey the concept of developing one’s career vision through self-awareness assessment.
In addition to training, we are working to establish a mechanism to support career development and growth through workplace dialogues. We have been conducting one-on-one interviews for executives since FY2023 and plan to expand the implementation of the interviews to include general employees in FY2024.
Current Education and Training Framework
Training for All Employees
| Training Name | Trainee | Content |
|---|---|---|
| Diversity training | All employees | Encourage understanding of the significance and importance of promoting diversity, foster and instill a sense of ownership, and communicate key points that each individual should be aware of and work on in their own workplace |
| Harassment prevention training | All employees | Acquire basic knowledge needed to prevent harassment and create a friendly work environment |
| Mental health training （line care/self-care） | All employees | Promote understanding and increase awareness of mental health issues, as well as deepen understanding of the care expected of managers for workplace members |
| Information security education | All employees | Raise employee security awareness and literacy, with the aim of preventing information security incidents |
| Compliance education | All officers, all employees | We post various policies and guidelines on our company-wide portal site, and we are working to foster compliance awareness through awareness-raising and educating activities by providing various types of training. In addition, the following compliance trainings are provided to FANUC executives and employees, including contract workers and temporary staff, using e-Learning.
|
Management and Leadership Improvement
| Training Name | Trainee | Content |
|---|---|---|
| Division head training | All division heads | Improve skills required to overcome management issues that should be considered by management leaders (management skills, growth strategy-making skills, life skills) |
| Department head training | All department heads | Establish management and leadership styles to lead the workplace based on awareness of the role of one's own department from a company-wide perspective |
| Workplace management training | All section heads | Learn the basics of management to enhance organizational capability as a manager of an organization and maximize their section's outcomes |
| One-on-one interview training | All managers | Understand the key points of one-on-one interviews, i.e., communicate organizational policies, enhance organizational capabilities through supporting subordinates' growth, and foster a fulfilling workplace. |
| Training for new executive employees | Employees promoted to executive positions | Learn leadership for achieving results as a team, with the aim of deepening their own expertise and solving issues that they are addressing as a group |
Career Development
| Training Name | Trainee | Content |
|---|---|---|
| Mid-career employee training | Mid-career employees | Cultivate an awareness as a "professional" who plays a central role in the execution of workplace operations, and pursue their "unique" area of expertise to lead the workplace as a front-runner. |
| Young employee training | Young employees (three years since joining the Company) | Foster independent human resources who can proactively approach their work from their own awareness of the expectations of others, their personal strengths, and their core values |
Management Capability Improvement for Manufacturing Sites
| Training Name | Trainee | Content |
|---|---|---|
| Team leader training | All team leaders | Raise awareness of one's role as a supervisor at the frontline of the manufacturing site and improve the knowledge and practical skills required to manage a workplace as a leader |
| Young technical employees training | Young technical employees (6 or 7 years with the company) | Cultivate an awareness as a member of the organization who is responsible for the execution of manufacturing operations and the preservation and enhancement of organizational strength, and connect it to actions for encouraging others and resolving work issues. |
New Recruit Training
| Training Name | Trainee | Content |
|---|---|---|
| New Recruit Training | All new-graduate recruits and mid-career hires | Learn basic knowledge as employees of FANUC, such as its business, history, basic principles, organizational explain and require compliance with governance and various other policies as well as human rights policies. |
| Etiquette training | All new-graduate recruits | Acquire business manners to facilitate work and become a trusted corporate person through appropriate behavior and communication as a member of society. |
Foreign Language Training (English and Chinese)
To help individual employees enhance their skills according to the language proficiency requirements of their work, in addition to the TOEIC exam, we have expanded our training options for language skill acquisition, including business English, English conversation, and Chinese conversation.
Division-based Training
Besides the training programs described above, each division has their employees attend external workshops and provides training sessions for them to acquire the particular knowledge and skills required for their assigned tasks.
Cultivation and Educational Training in the Service Division
The Service Division conducts cultivation and educational training for service personnel. At FANUC, we believe that improving the level of the services provided by our service personnel is of utmost importance. As such, we are working to provide high-quality services globally through the cultivation and education of our service personnel.
In addition to etiquette training for all new-graduate service personnel in Japan, we strive to further improve customer satisfaction by giving consideration to personal appearance, behavior, and speaking manner, based on the Service Engineer Code of Conduct.
In addition, we have started an initiative with some products to transfer young service personnel to the sales and technical support departments (for a designated period of about two years) in order to cultivate a multifaceted viewpoint, which will lead to career advancement and improvement of duties, by allowing them to see their own departments from the outside.
Apart from this, we would like to further improve the efficiency of current duties by appointing younger field service personnel for call center duties, which until now we thought could only be performed by veterans, using databases and reception systems.
For the first time in three years, in 2023, new employee training was conducted face-to-face. In addition to the in-person training, we provided all employees with a tablet and laptop computer immediately after they joined the Company and educated them on basic knowledge by sharing with them the e-learning contents produced by FANUC ACADEMY and other resources prepared in-house by individual departments.
Over the approximately four months after joining the company, we have provided technical training, basic education as a working member of society, and safe driving education by an external lecturer. For future required qualifications, we have started providing special education for handling industrial robots, low-voltage electricity, full harnesses, etc., from the time they join the company so that they can safely carry out their duties.
After being assigned in August and two months of on-the-job training, new employees receive two months of additional training from October in order to establish proficiency and enhance understanding.
Moreover, in order to drive company-owned vehicles on a daily basis, they attend courses such as on-site training from local police departments and "safe driving based on accident examples" from non-life insurance companies to improve their safety awareness. (Domestic Service Division)
Because our maintenance work is essentially based on client visits, we conduct not only general information security training but also training on client information management in order to ensure thorough information handling.
Similarly, service personnel already active in the field are encouraged to actively participate in ACADEMY’s training courses for customers and exclusive training courses for service personnel. Furthermore, to share as much information as possible, we provided online education, including technical education, safe driving education, and lessons on safe working, by connecting FANUC Headquarters, Hino Branch, and the various service locations throughout Japan.
Amid the COVID-19 pandemic, we maintained a high level of service overseas by using videoconferencing systems, on-demand seminars, and video materials to provide overseas service personnel with educational training of maintenance technology. They have resumed trainings at FANUC ACADEMY with the lifting of travel restrictions.
| Technical education at FANUC ACADEMY | FANUC ACADEMY provides technical education to service personnel Japanese and overseas almost every week, utilizing training programs that incorporate our customers’ requests. |
|---|---|
| Technical education at principal subsidiaries | We also provide technical education to service personnel at FANUC America, FANUC Europe, and other principal subsidiaries. With regard to education on new models and advanced technology, the persons in charge participate in programs offered by FANUC ACADEMY to acquire the necessary skills, and deploy them within their offices after returning to their countries. |
| Introductory training and follow-up training of new employees | In Japan, we provide intensive education to new service personnel for four to five months, at the time of onboarding. Service personnel hired overseas are also given training in a planned manner at the Headquarters. Furthermore, follow-up training is provided to new hires one year after joining the Company. |
| Winter intensive training (Japan) | In the winter, FANUC ACADEMY conducts intensive skill improvement training, mainly with regard to new products, so that all service personnel are able to provide high-quality service based on FANUC's global standards. |
Implementation Status of Education and Training for FY2022
| Number of FANUC ACADEMY trainees | Domestic service personnel: 249 Overseas service personnel: 309 |
|---|---|
| Number of trainees trained in principal group companies | Overseas service personnel: 1,540 |
| Number of FANUC ACADEMY training hours (annual average per trainee) | Domestic service personnel: 24.04 hours |
Award Programs
On July 1 every year, at the Anniversary of Foundation Ceremony, FANUC presents awards to groups and individual employees who have made significant contributions to the Company’s business performance or who have undertaken outstanding activities that serve as a model for others. Other awards include those for employees who have created patented inventions and other inventions that are beneficial to our business.
In 2023, we presented the Special Achievement Award, Achievement Award, Invention Award, and Outstanding Safety Workplace Award.
The awardees received a certificate of commendation and cash reward, and the Special Achievement Award recipient was also presented with a medal.
The Special Achievement Award and Achievement Award are often given to teams that cross business divisions and administration divisions, signifying the practice of “one FANUC”.
The Outstanding Safety Team Award was presented to teams that achieved remarkable results in the elimination of occupational accidents.
As for services, at the annual Global Service Conference, we present awards to the top service personnel from all over the world who have provided excellent service in the past year. In 2023, we presented awards to 12 individuals or groups from 13 companies.